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How Will Retailers Survive This Time of Crisis?

The COVID-19 pandemic will be one of the defining events of our lifetime. The economic consequences will last years and forever change consumer behavior. Over the last 30 years, experts have been studying the slow burn of consumer adoption of new technologies. Never have we witnessed the adoption rate of new tech accelerate to the degree we saw in the last 60 days in e-commerce and video-conferencing. Today, everything we thought we knew about retail and how it compares to, and most importantly competes with, e-commerce needs to be revisited.

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