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Verint Automates Management of Return-to-Work Health Practices

Verint has announced new capabilities within its workforce management solution that automate compliance with CDC guidelines to reduce the risk of COVID-19 infection as employees transition back to the workplace. New workflows automatically create a comprehensive schedule that includes traditional workforce management criteria such as skill level, channels and peak hours. “Effectively managing today's workforce is crucial for improving customer experience, operational efficiency and compliance,” said Verint's Kelly Koelliker.

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