Now is the Time for a Conversational Approach to CX – and Other News

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX in the News:

TCS implements unified partner commerce platform for Zebra Technologies – Business-standard, 6.24.20

  • TCS leveraged its Business 4.0 thought leadership framework and deep contextual knowledge of ecommerce to design and implement a solution using the Oracle CX unified ecommerce platform, offering Zebra partners self-service capabilities, product recommendations and region-specific catalogs.


Industry News:

Putting Hassle And Friction Into Customer Service – Forbes, 6.21.20

  • Today’s customers know what good customer service is supposed to be, and their frustration can only last so long before they walk away.

4 Actionable Customer Experience Statistics For 2020  – Forbes, 6.23.20

  • No matter what industry you’re in, the issue of customer experience was likely rising to the surface, even before the coronavirus pandemic began.

Now Is The Time For A Conversational Approach To Customer Experience  – Forbes, 6.17.20

  • NTT’s Customer Experience Benchmark Report 2020 report found that only 24.5% brands claim “good or complete consistency…..across contact channels.”


Oracle CX Social Content:

  • Working virtually is just one example of how #marketing teams are adjusting how they work right now. Our Senior Director of Marketing, @GlobalHeike shares 4 insights she has gleaned from managing a marketing team during #Covid19:
  • We're proud to be named a 'Leader' in the Gartner 2020 #MagicQuadrant for Customer Engagement Center, based on our ability to execute and our completeness of vision: #custengagement #CX
  • Watch this #webcast to hear directly from executives at @Broadcom and @Deloitte on how they worked together to adopt and standardize on #OracleCX #Sales and #CPQ solutions:
  • In a beyond crowded market, your #eCommerce experience has to stand out. Here are three ways to make that happen: #CX
  • Transforming #digitalselling experiences with #Commerce and #CPQ and much more in a #webcast:

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