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E-Commerce Dominates ‘New Normal’ Retail

Shoppers are starting to come back to their favorite brick and mortar storefronts as the pandemic restrictions allow consumers to exit from lockdown. But the impact of COVID-19 has etched some far-reaching changes in the retail industry that will not set back the strides online shopping has gained since March. That is a conclusion clearly visible in research published last week by TrustRadius.

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