Best way to manage re-shipments and missing items?

I run an eCommerce store that gets hundreds to thousands of orders per day. Right now, for orders that are missing an item, lost packages, etc. we use a google sheet with columns like:

Date of Issue | Added by | Order # | Issue | Solution | Name/Address | Expedited?

I was wondering if there are any better methods to keeping track of re-shipments? Was thinking Airtable could be better but not 100% sure on that.

We use WooCommerce for the CMS + ShipStation for order management.

Appreciate any advice!

submitted by /u/zigzagzig
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