So I have a big shipment that I was expecting to receive from China in late June – first week of July. Unfortunately it looks like customs is packed like crazy and they haven't been able to hand the stuff off to UPS yet. Our shipping agent showed us confirmation that everything was shipped with an EMS, and we've used him many times before so I know his company isn't playing any games.
UPS is the last-mile delivery provider and they haven't scanned the package yet. The customs paperwork was filled out properly and we've been able to do absolutely nothing but wait. I've tried calling UPS and customs, but nothing seems to work.
Anyone have any information about what can be done? Also is anyone experiencing something similar?