Creating a Diverse and Inclusive Customer Experience – and Other News

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.


Industry News:

Creating a Diverse and Inclusive Customer Experience – Hyken

  • Diversity of thought on your team helps you become more innovative, make more money and ultimately succeed.

How to Make Customer Service More Digital – Forrester, 7.20.20

  • Allow your customers to engage with you via digital voice from your website, mobile website, or app. Also, allow your customers to choose a convenient time for a call back.

5 Things Sales Doesn’t Know About Customer Experience But Should – Forbes, 7.14.20

  • The worlds of sales and customer experience are intertwined, but often salespeople fall into the trap of pushing a single message on customers instead of considering the entire experience.

The Customer Experience Is Finally Seeing Some Magical Moments Powered By AI At Scale – Forbes, 7.21.20

  • Brands today are in a battle for the attention of their targeted customers against the best experiences those customers ever had.


Oracle CX in the News:

Wipro wins 'Oracle UK & Ireland Partner of the Year 2020' award for customer experience – Business-standard, 7.21.20

  • Wipro was recognized for its outstanding contribution to sales, delivery and solution expertise in Oracle CX domain to drive digital transformation for customers.


Oracle CX Social Content:

  • We're delighted to be named a 'Leader' in the @IDC MarketScape CPQ for #Commerce Vendor Assessment for 2020 which reaffirms the strength of our #CPQ offering as fully scalable, powerful and streamlined:
  • Here is what you need to know about the #OracleCX Cloud Virtual Summit on Personalized Marketing, taking place on August 6th from 12:00 PM to 1:30 PM EST. #OracleCXSummit @OracleCX @OracleMktgCloud
  • Join this #webcast to hear directly from our executives and see first-hand @officedepot’s #digitalassistant in action as it elevates #custserv & drives convenience and personalized engagement for their #ecommerce customers:
  • How to adapt to this changing environment and utilize emerging technologies? In this #webinar we'll share inspiration and best practices on #fieldservice strategy & operations powered by technology and innovation:
  • Check out these podcasts highlighting why #CX matters more than ever – and why #data is the secret to meaningful modern customer interactions:


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