I have never had a company work so hard to please a small business as UPS has. I now have a dedicated account manager, up to 45% discount on shipping both US and international, AND they are making a custom module for my ecommerce platform so that it will work correctly. Out of the box it does not have the provided UPS boxes and padded envelopes. It also does not take into account the weight and dims of each product, even though they are provided for each item. They are going to remedy this for me. Hooray for UPS!