What processes do you have in place for customer service on these two issues?
1) We've only had a couple "Return to sender" packages, and we've just paid them out of pocket to get them shipped again. I'm curious what other ecommerce businesses do when the address is input incorrectly by the customer.
2) Also, We're finally seeing shipping delays starting to creep up (packages being help at sorting facilities for multiple days). What approach do you take? I know that the packages will probably be delivered eventually, just late. So I don't want to refund the customer. But I also understand that they are upset that their package is taking an extremely long time.
Love to hear the communities feedback on these two topics.