Why AI Is the Future of Delivering Customer Experiences With a Human Touch – and Other News

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Industry News:

Why AI Is the Future of Delivering Customer Experiences With a Human Touch – Forbes, 8.13.20

  • According to recent research from IDC, AI is already proving a powerful tool for enabling businesses to transform CX delivery.

What Big Data Can Teach Us About Consumers Experience – Customerthink, 8.11.20

  • Whether you’re running an eCommerce business or brick and mortar retail, you may have heard that big data may give you a competitive advantage to improve your customer experience, conversion rates – and ultimately increase your ROI. 

Refresh Your Customer Experience Strategies With These Tips and Tricks – Customerthink, 8.10.20

  • Customer experience strategies have transformed into a whole new different level over the past few years.


Oracle CX in the News:

It's Time to Think Differently: Oracle CX Cloud – Martechtoday, 8.6.20

  • It’s time to think differently, in a time when consumer spending is down, the future is uncertain, and digital engagement is of ever-increasing importance.


Oracle CX Social Content:

  • Our goal with #OracleCXSales is to make day-to-day experience better for sellers. We’re proud of our recognition in the 2020 @Gartner_inc Magic Quadrant for #SalesForceAutomation:
  • With the complexity of #SEO, it’s no secret that using tools can help make your SEO and keyword strategies stronger. So, what are the best tools out there to maximize SEO and keyword usage? #SmarterCX
  • People don’t care how much you know until they know how much you care. Read how good #custserv can make you fall in love with a company:
  • Here are the latest updates from our SVP, CX Marketing, @shashiseth, to help you learn more about your customers and make every interaction matter: #OracleCXSummit
  • Revisit the #OracleCXSummit sessions on #PersonalizedMarketing, or catch the ones you missed, on-demand:



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