The Value of Putting Heart Into Your Customer and Employee Listening – and Other News

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.


Industry News:

The Value of Putting Heart Into Your Customer and Employee Listening – Customerthink, 8.26.20

  • These changing and challenging times demand that we continue to listen to our customers and employees but also that we do it with our heart.

The New Rules of Customer-First Marketing – Cxm, 8.25.20  

  • With customer-first marketing, marketers implement engagement strategies that are based on trust and empathy, to ensure that every communication is meaningful and relevant.

How to Adjust to New Customer Expectations – Toistersolutions, 8.23.20

  • Customers are making a concerted effort to be more patient and empathetic, but they also expect businesses to continue treating them as valued customers, and do a better job of communicating changes to normal service levels.


Oracle CX Social Content:

  • We’re proud to be named a 'Leader' in @Gartner_Inc’s 2020 #MagicQuadrant for #FieldService Management based on our ability to execute and our completeness of vision. Download the report for details: #FSM
  • Grow your service ecosystem for a competitively differentiated service experience with our #IntelligentService. Click here for more:  #CX #OracleCXService
  • Let's help the @MayorsFundLA win! They are a finalist for @constellationr's #SuperNova2020. Read about their Angeleno Card program, and how they helped thousands of underprivileged residents who were economically impacted by #Covid19. Vote:
  • With several enterprise players in the #CDP market, what differentiates #OracleCXUnity? @OracleCX's @DesCahill cites three differentiators: via @domnicastro
  • We're happy to announce the #MarkieAward winner for the Thinker Award for Best in Innovation in Service and #FieldService @Infosys for leveraging technology & tools in new & innovative ways: #custserv

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