Advice on Chat Tools

Hello all, I am seeking some advice on chat tools. I am looking for something that will allow me to create bot/work flow and or some FAQ's. Also, I would like to set up a library of potential answers if the bot/FAQ can't answer and it requires a staff member.

I have reviewed some and haven't found one that is easy to set up yet so I am hoping to get some ideas on where to search from others!

Thank you in advance.

submitted by /u/dkunze
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