I have a website built on Squarespace. I downloaded and tried a chat widget from ElfSight but it requires the customer to have a chat app. Our target demographic is middle-aged /older so many of them likely do not have these chat apps and wouldn't be able to use this widget, and would likely just cause confusion instead of helping them find what they need. Is there a tool out there that connects to their basic text messaging, or just live chat on the website that doesn't require them to have these apps?
Thanks in advance!