Identifying Fraudulent Purchases

I use Shopify. I often get fraud alerts for purchases (10% probably). Sometime it's when a friend orders a product. So it's definitely hyper vigilant. And other times it's warranted. My question is how do I handle these? How do I investigate further? What should I look at to be concerned, or should I reach out to the customer? What do I ask? For reference, here's a link to screengrab of our most recent high risk fraud report.

submitted by /u/damgravity
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