Why do schools and education departments need a Fax #?
On a new venture I started, I recently had a lot of schools reaching out to place large orders.
I've had three of them ask for a Fax number, which we just responded that we don't use Fax, and sent them a PDF invoice.
A very large order is currently stuck, because they keep reiterating that they need our Fax #, or "a place to send the order", even though we've replied twice with the invoice that can be paid online.
I've never worked with education departments before, so does anyone know what I'm missing here and how we can help them get their order placed?