I had a customer order something from my Canada store, and refuse delivery 3 times in UK.
- The receiver had no invoice information for this package and has refused the delivery.
- The receiver had no invoice information for this package and has refused the delivery.
- The receiver states the product was not ordered and has refused the delivery. / We'll contact the sender or receiver about this delivery.
Import fees are due for the product, what should I do in this scenario? Isn't sending a customer their order confirmation e-mail and totals equivalent to an invoice? Do I need to send some sort of different invoice to this customer?
Thank you
submitted by /u/workphlo
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