Restrictive /Inaccurate Shipping Labels in Facebook Marketplace

FB Marketplace is offering no fees and free shipping labels until the end of the year. However the shipping process is oversimplified requiring the seller to select from 4 different shipping label weight categories up to 10lbs. Well I sold 2 of an item to one customer and weight came in at 12 lbs . Obviously USPS is absolutely useless to help me reconcile the issue and I don't want to risk it and have the parcel stuck or returned to sender.

I can manage purchasing a label outside of FB marketplace but then FB's automated tracking/payment system loses visibility and it will appear that my package was never sent, payment may never be released.

Anyone else have experience with this?

submitted by /u/chillin014
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