FB Marketplace is offering no fees and free shipping labels until the end of the year. However the shipping process is oversimplified requiring the seller to select from 4 different shipping label weight categories up to 10lbs. Well I sold 2 of an item to one customer and weight came in at 12 lbs . Obviously USPS is absolutely useless to help me reconcile the issue and I don't want to risk it and have the parcel stuck or returned to sender.
I can manage purchasing a label outside of FB marketplace but then FB's automated tracking/payment system loses visibility and it will appear that my package was never sent, payment may never be released.
Anyone else have experience with this?