Hey guys and gals.
I have a customer at the moment who ordered from my website last year and has come back for more stuff. They're saying their payments won't go through, so I sent them an invoice to pay. The invoicing system also works through Stripe for card payments, so it's easy to sort out online.
The problem now is, I looked into the attempted payments in the Stripe account. At first I brushed it off as a browser error or something, but the customer has tried 8 different cards, in multiple different addresses and the reason for the failed payments is it's being blocked by Stripe as an elevated risk.
What is my best course of action here? First time dealing with this sort of thing other than one chargeback earlier this year, but that was straight forward.
I'm a small print on demand, signs and graphics guy.