Hey! We're BoffinAI. We know customer service is very important to running a great e-commerce business and decided to share some tips on how to build and maintain some good relationships.
According to an article by PWC, 32% of all customers would stop doing business with a brand they loved after one bad experience. Any ‘bad’ experience translate into an unpleasant situation – from employee rudeness to lack of attention received by customers. Luckily, online stores can curb these scenarios as customers are not interacting with employees directly when shopping on the site.
Read more at BoffinAI's website: https://boffin.ai/blog/optimizing_customer_experience