I got an order through my shopify for a $40 product, and $35 untracked shipping (tracked was $90.
This order is from Croatia and I am from Canada.
They messaged me 28 days after (shipping quotes 6-12 business days) and said it hasn't arrived as of yet. Every other untracked parcel I have sent out has made it within the 12 business days.
What are my options of recourse?