Refund policy and cunty customers

We sell perishable stuff. Our refund policy indicates any damages or issues with the order must be reported to us within 24 hours of delivery. Is this unreasonable?

A woman called us telling us she is missing 2 small items from her order (which all of our orders are checked by multiple staff members, so not likely, but ok). "When did you receive it? –November 24, I just opened it." What the fuck, it was delivered 2 weeks ago? So we tell her we require notice of any issues within 24 hours of delivery.

Then, she goes on to tell us we need to allow more than 2 weeks notice, as 2 weeks notice is not reasonable.

Do I just ignore cunts like this? Am I in the wrong? How can I repulse these types of customers before they place an order?

submitted by /u/strong6917
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