We sell perishable stuff. Our refund policy indicates any damages or issues with the order must be reported to us within 24 hours of delivery. Is this unreasonable?
A woman called us telling us she is missing 2 small items from her order (which all of our orders are checked by multiple staff members, so not likely, but ok). "When did you receive it? –November 24, I just opened it." What the fuck, it was delivered 2 weeks ago? So we tell her we require notice of any issues within 24 hours of delivery.
Then, she goes on to tell us we need to allow more than 2 weeks notice, as 2 weeks notice is not reasonable.
Do I just ignore cunts like this? Am I in the wrong? How can I repulse these types of customers before they place an order?