I was reading a newspaper article about the high costs of product returns to merchants. They said that the return rate for online stores is as high as 40%, and each time causing ca. 30% in inventory depreciation. These numbers are just insane.
I know that most online retailers are legally bound to accept returns, but if you could, would you offer discounts to your customers in exchange for them not returning their articles?
Thanks in advance for the ones taking the time to answer.