Long story short, I have 83 USPS shipments missing in transit with no initial scan. I drop off the large USPS post bags at my local UPS Store every day along with my UPS shipments. Never had an issue until now.
I started to get inquiries from customers this weekend and looked at my shipping software to see that Dec 7 orders are all pre-shipment. One day's worth of orders, 2 large USPS bags = 83 packages. What should my next steps be? Since it's so close to Christmas, I feel obligated to ship out replacements asap for what I still have in inventory–although I don't have everything still in stock ( I sell a lot of giftable items).
These are my thoughts:
1) Call the UPS Store tomorrow morning
2) Call the regional post office right after
3) Spend a few hours reaching out to customers and creating new shipments
4) Drink a bunch for losing a grand worth of inventory…
Any other suggestions?