Email software

I used to work somewhere that had an email service.

Basically when emails come through you can sort by priority and send to the appropriate team to handle the emails. Each email is tracked by thread and such so that the new customer service rep doesn’t need to go through all the emails again and ask the same questions.

No idea if this was a web app or software. It’s been so long I can’t even remember which company I did this with.

submitted by /u/vvertexe
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