Is this a common scam for e-commerce stores?

I’ve had 2 people in the last 3 days claim they placed orders that they never received. For reference, I sell higher end jewelry, so solid gold and silver fashion and some engagement rings. First I had someone tell me they bought 4 necklaces, and the next day I had someone tell me they ordered a heart necklace. I don’t even carry heart necklaces, and I would remember selling 4 necklaces all in one order. Both of them conveniently lost the email from when they placed the order. Their names are no where in my orders or customers. One of them contacted my Facebook page too. I’ve been open for 6 months and haven’t had this happen before so I just wanted to see if anyone else has ever had this happen? Is this a common scam?

submitted by /u/tasteslikecaviar
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