Angry customer has bombed us with 1-star reviews on Google. What can we do?

Hi, An unreasonable customer has been creating new accounts and bombing us with 1-star reviews all day. We went from a 4.9 to a 4.7 rating almost immediately.

Please help – we worked hard for 80 5-star reviews and this guy is single handedly ruining our reputation on Google.

submitted by /u/Stapal3
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