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Customer bought items – then asked if it’s from AliExpress

Hey guys, I run a kids clothing store and am currently using CJ Dropshipping to fulfill orders. They source products from suppliers in China, pack then in our custom packaging in the warehouse and ship it to our customers in Australia.

I just had a customer message me asking if the items were 'aliexpress' and if so, to refund her order.

I have 2 questions here – 1) the item's aren't from AliExpress but I know she probably just means are they from China, so what would you say if you were in my shoes?

2) I'm very curious to know what elements of my site giveaway that it might be a Dropshipping site – I'm always wanting feedback, so please roast my store and tell me what the giveaways may be! kukki-kids.com.au

Thanks all in advance.

submitted by /u/galsjustwannahavefun
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