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Fake Google review removal?

I got my first Google review and it’s completely fake. I sell mostly on Etsy and maybe only one or two sales on my website every month. (I’m just starting to move off of Etsy to my own website.) Anyway someone left a review saying they never received their order, that they’ve emailed me 5x with no reply, said my business was a scam, etc etc. All completely false. I flagged it and Google denied my request to remove it, so I contacted them again and they’re escalating it for further review. Has anyone ever had this happen, and did the review actually get removed or am I screwed?

submitted by /u/tasteslikecaviar
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