Reserach in the use of chabots in eCommerce – Request

As part of our research around chatbots, we want to study the main reasons why companies are not yet using chatbots. In particular, we want to understand what is stopping them from trying (or succeeding, if they tried and failed). We're looking at different chatbot application domains but clearly eCommerce is a key one.

If you can give us 15-20 minutes of your time to answer a few questions we would really appreciate it. And if you cannot, but know somebody that could, can you make an introduction?
Just let me know and we’ll get it organized! Thanks!

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