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“In my experience, 1 loyal customer is generally worth…”

Evidence from various studies to consider:

  • On average, 15% of online customers return (based on 100,000 websites).
  • Return visitors are 65% more likely to add-to-cart, and 73% more likely to complete a transaction.
  • 78% of loyal customers reported they spread word-of-mouth, 69% buy again and 54% don’t consider buying from other businesses.

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