So a couple months ago i got a payment for £200. I went to the payout option and it said i will receive it in my bank in the next couple days. Fine, that's good. I check again and it says it'll be in another week. i thought ok, maybe its busy for them. 2 weeks later i get an email saying they will REFUND THE MONEY to the people who sent it to me. I didn't tell them to do this and sent so many emails trying to fix the error in their system. They keep replying with the same A.I generated message. The money is gone, i can't contact the buyer and i feel i lost £200.
TLDR; i got a payment, stripe refunded it without my permission
What do i do?