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Retail Insights: The New Connected Retailer – Everything You Need to Know About the Event

Join Oracle customers and executives for Retail Insights: The New Connected Retailer, an Oracle CX Virtual Summit, on Tuesday, April 20, at 10 a.m. ET / 12 p.m. BRT / 5 p.m. CET.

Learn how Oracle can help you offer integrated, omnichannel interactions and adapt to the behaviors of today's digital consumers in real time. This virtual event is free to attend. Register today!

Note that session and event details are subject to change.

Featured speakers

  • Michael Forhez, Global Managing Director, Consumer Markets, Oracle Industry Solutions
  • Artemis Berry, Vice President, Member Relations and Strategic Partnerships, National Retail Federation
  • Sucharita Kodali, Vice President and Principal Analyst Serving eBusiness and Channel Strategy Professionals, Forrester
  • Sean Kelly, Vice President, Marketing and Communications, ABC Fine Wine & Spirits
  • Roger Ma, Director of Loyalty Programs, North America, Foot Locker
  • Alyssa Rinck, Senior Manager, Newell Brands eCommerce
  • Rose Spicer, Head of Industry Marketing, Oracle
  • Emily Rudin, Head of Loyalty Strategy and Growth, Oracle

Agenda

Slower consumer spending, new subscription revenue models, increased competition, and rising customer expectations are all changing the game for retail.

This 60-minute virtual event will offer insights into how to deliver value beyond the products and services you sell and truly compete as a connected retailer.

State of the Industry Update from NRF and Forrester
In a changing world, consumer brands need to implement advanced digital capabilities to win. NRF's Artemis Berry and Forrester's Sucharita Kodali discuss current marketing challenges and wins for retailers as they compete on CX in the digital age.

Shift in Strategy: Advancing Ecommerce with ABC Fine Wine & Spirits
The global pandemic rapidly accelerated customer demand for change and innovation in the retail sector. Sean Kelly highlights ABC Fine Wine & Spirits' success in the pandemic economy and explains how omnichannel commerce and a robust, connected customer experience led to 2000 percent growth.

Winning Customer Loyalty
Modern-day loyalty goes beyond "spend-to-get" programs and is built through meaningful brand moments throughout the customer journey. Oracle's Emily Rudin shares insights on how brands that consistently deliver exceptional customer experiences—powered by innovative, cross-channel marketing products, connected service tools, and flexible commerce engines—are the ones successfully driving loyalty and growth.

Elevating Customer Connections, featuring Foot Locker and Yankee Candle
Today's retailers need to find new ways to stay connected and interact with customers across all channels. Foot Locker's Roger Ma and Newell Brands Ecommerce's Alyssa Rinck discuss their loyalty programs and how they capture critical customer insights at every touchpoint to drive the personalized communications, relevant promotions, and compelling brand experiences that lead to meaningful relationships with their loyalty members.

Social media

Twitter: The official hashtag for the event is #OracleCXSummit. The Oracle handle @OracleCX will post updates as well.

Facebook: Facebook updates during the event will be shared on the Oracle Customer Experience Facebook page.

LinkedIn: Updates during the event will be shared on the Oracle Customer Experience page.

Markie awards

Have you submitted your nomination for a 2021 Markie Award? This marks the 15th year we celebrate CX innovation and excellence in advertising, marketing, sales, service, and commerce. View the 2020 winners and submit your nomination by April 16!

Register for the free virtual summit today!

Note that session and event details are subject to change.

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