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Weird abandon cart rate, but AFTER imitate checkout!

I have a head-scratcher here.

My client’s sales funnel currently looks like this:

Add to cart – 3.4K Initiate checkout – 1.6k Purchase – 642

What could have caused 1000 people to start but not finish a checkout?

The shipping cost is £3.50, or free if you spend £30.

Aside from a technical issue, I can’t think what else might be causing this.

The website is on Squarespace, is anyone familiar with any technical issues on the checkout with Squarespace?

I am totally stuck so any thoughts and comments would be most welcome!

submitted by /u/LaurenandHagrid
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