I have an online store that gets about 15-20 calls per day.
The calls are one of the following categories:
-Customer needs advice on what product to order
-Customer would like to place an order via phone
-Customer is looking for status on order
-Customer is checking on return status
-Customer needs technical support or installation help
I would love to outsource this to a professional representative that can be trusted with credit card information from customers. I have a flow chart that walks through pretty much all the questions and answers.
I am currently using google voice. Anyone have any recommendations for how to proceed? I posted on upwork but all the responses are canned replies from the SE asia countries for like $5-$15 per hour.