Im from germany, I setup our store via ecwid and had the payment method sepa via stripe as payment method for customer.
Everything fine, but we make flower wreath and a customer got her wreath on friday and started a money drawback via their Bank on saturday. No Email from the customer nothing. And now she bought the wreath has the money and the wreath and we Pay 7,50€ to the Bank for the drawback. She wasnt allowed to Do this, because of the fresh flowers and every item is crafted for the customer. What are the Chances to get the money back?