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Anyone know how Alibaba trade assurance works after the order is marked “complete”?

I took the leap and made a purchase from a supplier in China, and according to the Alibaba tracking, it is en route to the port of discharge (US), but since shipping is so backed up, the order has been marked "complete" and the funds have been transferred to the supplier. On the off chance that I would need to file a claim with trade assurance, do I still have that option, or am I just on my own now? I can't seem to find any info about this situation. Thanks!

submitted by /u/Pthoma79
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