AI and CX: Why 2018 is the Right Time to Leverage Artificial Intelligence

Make no mistake. AI has become the cornerstone of innovation. Gartner suggests the business value of AI will reach $1.2 Trillion in 2018, with CX representing the lion-share of value through 2020. It's easy to understand why AI means big business for CX. The central tenet of AI aligns well with prim…

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