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What do you pay for fulfillment/customer service?

Just curious what percentage of your net sales (post tax and actual freight cost) other businesses end up spending on a monthly basis for fulfillment and customer service? Trying to get a baseline for what we’re currently spending.

We’re on a flat percentage deal with a company that does our fulfillment and customer service (all customer inquiries, returns, etc) and as we start to cross into $10k+ months, it’s starting to feel like a lot to pay every month. We’re an apparel company that’s growing and just starting to get to around 100-150 orders a month, but still have some months that are only 50-100 orders.

Any advice/feedback would be greatly appreciated!

submitted by /u/andrewsjustin
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