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Seriously. how is channels like discord and facebook suitable for user support?

This isn't completely related to ecommerce, it's more of a technical wordpress and plugin issue.

I just dont get why some companies use discord and facebook groups to do user support. If you have an issue, you just post on the group and someone helps.

Nobody searches for anything, the same questions come up every single day and typicall other users answer the question.

I haven't used facebook in years. To get support for flatsome, I have to go to their facebook group and search/post there.

Why can't companies just use forums – very organised and searchable. Encourages people to search and read threads before posting.

Reddit too btw. Reddit is not a suitable platform for user support.

submitted by /u/I_will_be_wealthy
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