shopify problem

Hi guys. I'm new to this and I hope you help me. I have a site on the shopify platform (jewelry sales) and I have a problem with mail. if a customer subscribes to the newsettler or places an order on the site and I send the confirmation, the customer receives the email in promotion not in primary. how can i change that? thank you .aa, and if a customer places an order for me on the site, his order also enters my promotion and not the primary mail. so all confirmation or order emails go in promotion to me and the client. I find it very frustrating and I don't know what else to do. thanks. I'm sorry for my english

submitted by /u/namistaix
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