I sell digital items on shopify and recently I got hit with a fraudulent charge back for over $300. How can I fight this?
Today I received a order for over $200usd fraud level on shopify is moderate here is the link to the screenshot.
Here is how the conversation with me and the customer went.
Me: Hello, I see you ordered. If I refund you are you able to pay with PayPal? I ask this because is says the fraud level of this order is moderate.
Customer: Hello! It would be very inconvenient for me to repeat the payment with PayPal. I live in Cyprus and the card is really Cypriot. I am currently on vacation in Bali, so the payment was made from Indonesia.
Will it be a problem to do the order with this payment, or is it necessary to make a payment via PayPal?
Thank you in advance.
Does this seem suspicious? Safe to fulfill the order? Any advice on how to fight a chargeback for digital goods?