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How do you handle (costly) returns?

Curious how e-commerce brands selling durable products (books, apparel, electronics) think about bucketing products that get returned.

From what I've seen, it usually falls into three buckets

  • B2C sale – sell open box items or repackage; costly to inspect, repackage, and ship
  • B2B sale – sell to a liquidator who will take a lot of the inventory at once and resell, could damage brand reputation
  • Salvage/Donation – easy, total loss on the product

The key factor for determining which bucket a return belongs to is the condition of the item.

How do you deal with returned products? What are your criteria outside of condition, if any?

submitted by /u/williemdafoe
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