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has return policy of Amazon changed or is it only for some ?

I recently got a pair of shoes of different colour and not the colour i ordered so when I tried to return it I was asked to call customer service and so I called and they asked me to upload a photo of the shoe and my name on a blank paper next to the shoe…. So I'm quite confused why am I asked to do this just for a simple return

submitted by /u/nutspee
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